FAQ

Find the Most Frequently Asked Questions Here

How do I send you my text to proofread?

Our proofreading process is extremely straight forward and you can make your submission within a few minutes. All you need to do is follow this link and submit your text to us.

How long does it take to get my text back?

We do our absolute best to return your proofread text within your desired turnaround time of 3, 6, 12, 24, 48, or 72 hours. If we hit a snag and over-extend our deadline by more than 1 hour, you’ll get 10% off your next order! If the text you submit requires more time to complete, we will notify you via email to manage expectations.

By when do I need to submit my order for same-day delivery?

For same-day delivery, Priority orders must be placed by 10am MST; Express orders must be placed by 4pm MST; Rapid orders must be placed by 7pm MST. Orders placed after these times will be returned the following day. We begin operations at 8am MST. You can place orders 24/7, 365 days a year.

Is your checkout secure?

Absolutely. We process payments securely on our website via Stripe® and off-site via PayPal®. We do not store any credit card information.

Why do I need Instaproofer’s service?

Simple. Even the most brilliant writers need another set of eyes, and ours catch all the errors. You can publish, post, send, or submit with confidence. We are not an AI program though it is part of our process; we take style and voice into consideration as well as using common sense and experience to make the best choices given all the ambiguities of the English language. And we do it fast.

Do you edit non-American English text?

At this point, we can only accommodate requests for American English texts.

I am a non-native English speaker, and my writing has a lot of grammatical errors.

That is not a problem. We understand the challenges of learning a new language and errors happen. Though, if more than 25% of any submitted text has errors, we will require extended time and add an additional 25% fee to our service.

What if I submit a plagiarized essay?

Instaproofer is not responsible for plagiarized content. We simply proofread and return your text. However, academic integrity includes producing your own work and citing your sources appropriately. Let us know if you need any help.

Can I submit anything?

Instaproofer accepts any written material. However, if the content of your text is disturbing to our proofreaders, you will receive a refund and your text returned unedited. That being said, all of our proofreaders sign an NDA, ensuring every customer’s absolute privacy for all content contained on all documents submitted to Instaproofer. Documents are purged from our system after 30 days.

What about writing style?

You can request any of the standard writing styles provided in the dropdown menu at checkout. Our proofreading service for business and informal documents follow the particular voice and tone of each document. Also, we use the serial (Oxford) comma when necessary to create the most clarity. If you prefer otherwise, please add a note when you place your order.

Do you also do editing?

Instaproofer’s goal is to proofread your work quickly so you can meet your deadlines. Editing is a separate stage in the writing process. We focus on proofreading because we are committed to delivering the best proofreading services to all our customers.

What about your 30-day money-back guarantee?

Once you receive your completed document, you have 24 hours to request a re-do of any portion. We will return your redo within 12 hours. If you are unsatisfied with Instaproofer’s work, you have 30 days to request a refund.

Please note, we cannot guarantee a successful outcome of your text; we simply proofread and return it. The rest is up to you. Go get ’em, Tiger!